In these environments, background noise can make the advisor’s job much more challenging, as it can become a distraction, not only for them but for the customer too. While background noise problems only occurred for most at peak call times and shift changes, in 10.3% of contact centres it is a more frequent challenge that caused traditional contact centres to become “very noisy”. This chart comes from our report: How Contact Centres Are Delivering Exceptional Customer Service (2020 Edition)
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |